FAQ's

H​​​​​​​​​​ow do I order?​

Click on the picture of the product you wish to order, select the quantity and add to cart. Some products have multiple colour options, just select the one you prefer.  Once finished shopping, click the checkout symbol in the top right corner or the checkout button on the product page. Here you will see your selected items, quantities and prices. You will be redirected to our secure payment gateway where you payment will be finalised. 

Payment Options

Our secure payment gateway allows you to securely pay for your order via debit or credit card. 

You also have the option of paying in person at our Cheltenham store should you wish to do so. We are located at 16 Station Rd, Cheltenham Victoria.

Order processing time

Orders will be processed within 2 business days, providing the item is in stock.

Delivery options

We offer both delivery and pick up options for all orders.  Currently the option to pick up is only available from our store in Cheltenham. 

Shipping costs  

Shipping is throughout Australia only and we offer a flat rate of $10 Australia wide.  We offer free shipping for all orders over $100 in Victoria only

For orders in NSW, ACT, VIC and QLD metropolitan areas, orders will be delivered via Fastway courier.  All other areas will be delivered via Australia Post. 

What if I am not home when my order arrives?

Where possible, orders will be left in your mailbox or at your door. Otherwise you will receive a note from the courier to re-arrange delivery time.  For Australia Post you will receive a note advising when you can collect from the local post office. 

Return Policy

Returns Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@everydaykids.com.au.

Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@everydaykids.com.au and send your item to: Everyday Kids, Shop 6, 16 Station Road Cheltenham VIC 3192

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

To return your product, you should mail your product to: Everyday Kids, Shop 6, 16 Station Road Cheltenham VIC 3192 You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.